Shipping & Delivery
Authentic gear hand-picked & shipped directly from Phuket, Thailand.
1. Order Processing & Sourcing
- Sourcing & packing (1–3 business days). We work directly with authentic Thai brands. Once your order is placed we pick your gear up straight from local brand hubs and factories in Thailand, inspect it for quality, and pack it securely.
- Delivery — Standard International Shipping (7–15 business days in total). Your parcel travels from Phuket to our international carrier in Bangkok (1–2 business days), then on to your country: typically 5–7 business days to the UAE and 7–9 to the United States. Customs processing in your country can add delays.
2. Shipping Rates
One flat rate per order, based on the total packed weight of your cart. It is the same for every country we ship to internationally, and you will see the exact amount at checkout before you pay.
| Total packed weight | Example order | Standard (7–15 business days) |
|---|---|---|
| Up to 0.5 kg | 1–2 pairs of shorts or hand wraps | $12 |
| 0.51 – 1 kg | 1 pair of boxing gloves | $20 |
| 1.01 – 2 kg | Gloves + shin guards | $30 |
| 2.01 – 5 kg | Kick pads or a full training set | $40 |
| 5.01 – 10 kg | Bulk or team orders | $50 |
| 10.01 – 20 kg | Unfilled heavy bags | $80 |
3. Customs, Import Taxes & Duties
- DDU (delivered duty unpaid). All international orders ship DDU, so your order may be subject to import duties, VAT or tariffs levied by your destination country’s customs authority.
- United States. The US no longer allows duty-free entry of low-value parcels (the former $800 de minimis exemption has ended), so US orders may be charged import duties or carrier fees on arrival.
- EU, UK & rest of world. Local VAT or clearance fees may apply on arrival depending on your country’s regulations. The recipient is the importer of record and is responsible for these charges.
4. Tracking & Delivery Support
As soon as your package is dispatched you will receive an automated shipping confirmation email with your tracking number and a direct link to follow the shipment in real time. Please allow 24–48 hours for tracking to start updating after dispatch.
5. Returns & Exchanges
Need to send something back? Please read our full Return & Refund Policy for complete instructions.
Please note: do not send items back to the origin address printed on the parcel label. Contact us first at alex@muaythunder.com for return authorisation and the correct facility instructions.
6. Frequently Asked Questions
Where does the gear come from?
Everything we sell is genuine branded gear bought in Thailand, directly from the brands’ own shops, workshops and manufacturers.
What if my package is delayed or held in customs?
Customs processing times vary by country. If your package is held, your local courier will contact you directly using the phone number or email you provided at checkout.
What if my package arrives damaged?
Please inspect your order on delivery. If anything arrives damaged, email us within 48 hours at alex@muaythunder.com with photos of the box and the product, and we will issue a replacement or a refund.